Shipping policy
Shipping Policy
HoodNeck products are made to order. Most orders require approximately 2–5 business days for production before shipping. Production time is separate from shipping time.
Estimated shipping after fulfillment:
- United States: approximately 1–8 business days
- International destinations: approximately 1–20 business days
These are estimates and not guaranteed delivery dates. Holidays, severe weather, carrier delays, customs processing, product availability, and unusually high order volumes may increase delivery time.
Shipping prices and available methods are displayed at checkout based on the order and destination.
Tracking
Customers receive tracking information when an order ships. Tracking may take time to update after the shipping label is created.
Multiple packages
Products may be fulfilled at different facilities. Items from the same order may arrive separately, and customers may receive more than one tracking number.
Address accuracy
Customers are responsible for providing a complete and accurate address. Contact HoodNeck immediately if an error is discovered. Address changes are not guaranteed once production or shipping has begun.
Additional shipping charges may apply when an order must be resent because of an incorrect or incomplete address, refusal, or failure to claim the package.
Delayed or missing packages
If tracking has not updated or an order has not arrived by its estimated delivery date, contact HoodNeck. Lost-in-transit concerns should be reported no later than 30 days after the estimated delivery date.
If tracking shows "delivered," customers should first check the delivery area, household members, neighbors, and the carrier. A complimentary replacement is not guaranteed when carrier tracking confirms delivery.
International orders
Customers are responsible for customs duties, import taxes, or additional fees charged by their country unless checkout specifically states otherwise.